Returns & Exchanges
At Hapa Kristin, we want you to love your gaze; if you are not completely satisfied with your purchase, you may return or exchange unopened products within 30 days of delivery. Please ensure all lens boxes remain sealed and in their original packaging to qualify for a refund.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the unopened lens boxes in their original packaging, ensuring the items are protected from damage during transit.
Ship to Hapa Kristin
Affix the provided shipping label or use a tracked courier service to send your package back to our designated distribution center.
Quality Inspection & Refund
Once our team verifies that the seals are intact, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing